Envoy Air Inc.

Lead Airport Agent - Central Analyst

Job Locations US-TX-Dallas - Fort Worth (DFW) Airport
Customer Service Airport Operations
Position Type
Regular Full-Time


Who we are: 

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. 


We offer: 

  • Amazing employee flight privileges within the American Airlines global network 
  • Training and development programs to take your career to the next level 
  • Comprehensive health and life benefits (subject to location) 


How will you make an impact?    



  • Ability to work effectively as a dependable and collaborative team member
  • Ability to providing effective, efficient, friendly service to all customers
  • Routine analysis of tracer activity and working proactively to avoid further mishandling's
  • Daily compilation of statistical data for analysis of baggage performance reports
  • Ability to update and/or produce complex spreadsheets of statistical data daily, for analysis and report 
  • Generation of baggage performance
  • Ability to prioritize tasks to maintain productivity
  • Self motivation with a high degree of curiosity for the investigation of discrepancies
  • Ability to assist and provide direction to TWU Crew Chiefs and clerks during Irregular Operations events
  • Strong analytical/problem solving, collaboration and communication skills
  • Strong interpersonal skills, including written and spoken presentation of analyzed data within assigned deadlines
  • Ability to provide oversight at customs for movement of bags to reduce tracers and identify and report issues for corrective action
  • Highly developed ability to comprehend and explain the contributing factors to baggage mishandling's relative to airline industry dynamics to team members and management
  • Ability to communicate department data to internal customers
  • Highly developed interpersonal, communication, report writing, as well as, organizational skills  
  • Highly developed sense of operational awareness and quick response time to issues
  • Ability to anticipate projects or operational requirement and take action – without waiting to be told what to do
  • Assists management in projects as needed. Conducts baggage operations observations and audits of bags in carts and carousels
  • Attend meetings with Envoy management and/or with airport, AA and other airlines as a representative of Envoy Air, Inc.


Who are we looking for?



Who we’re looking for:

  • Must be able to sit or stand for prolonged periods of time.
  • Cognitive skills to gather/analyze data and convert the data into graphs and charts.
  • Must be able to handle multiple projects concurrently.
  • Must be able to work with minimal supervision.
  • Ability to work in a high-stress environment.
  • Must understand field operations and the ability to apply that knowledge in completing assignments.
  • Ability to communicate effectively with management both orally and in written reports.
  • Must be self-managed/report to work on a regular and timely basis
  • Advance knowledge of Word, Excel, Outlook, Powerpoint is required.
  • Typing Skill 45-50 + WPM
  • Must be 18 years of age or older
  • High School diploma or GED equivalent required
  • Must be able to communicate in a clear, polite, and friendly manner
  • Must be comfortable working with computers and ability to learn new computer programs
  • A valid, unexpired and unsuspended state driver’s license may be required to work in some locations
  • Must be able to work rotating shifts including nights, weekends, holidays, and days off
  • Must be flexible to work additional hours with short notice when operationally necessary
  • Must be customer focused, detail oriented, and interested about the airline industry
  • Must be able to read, write, fluently speak, and understand the English language
  • Bilingual (Preferred)
  • Must be able to perform job functions under, sometimes, stressful conditions beyond employee's control while attempting to influence favorable impression of the Company. 
  • May be subjected to engine fumes, vehicle emissions, dust and engine noise. 
  • Must perform job functions in variable weather conditions as well as environmental conditions. 
  • Demonstrates above average qualities of leadership, initiative and judgment. 
  • Authorized to work in the United States without sponsorship


Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. 



Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. 

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.


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