Envoy Air Inc.

Supervisor, Hub Administration

Job Locations US-IL-Chicago
Customer Service Airport Operations
Position Type
Regular Full-Time


Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to take your career to the next level
  • Comprehensive health and life benefits (subject to location)


How will you make an impact?  



  • Responsible of managing coordination of the overall operation within an assigned functional area.
  • Primary focus should be on Safety and Compliance of EGOM and Federal regulatory compliance.
  • Oversight of all compliance related items to insure they are current.
  • Insures all training is current for the team on a regular basis.
  • Monitor AA ICM audit oversight of all required functions and insure documentation is completed in accordance with ICM guidelines.
  • Supervise the Environmental Department Coordinator to insure all regulations and environmental oversight of the station is current.
  • Responsibilities also include agent observations and associated activities, facilitating local training programs, scheduling, and manpower utilization.
  • Maintains supplies/inventory control logs.
  • Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports.
  • Assists management in the completion of administrative duties and performs agent work as required.


Who are we looking for?


  • Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy
  • May be subjected to engine fumes, vehicle emissions, dust, engine noise and de-icing fluids
  • Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
  • Must be GSC and Environmental qualified
  • Minimum age of 18 
  • High school diploma or GED equivalent; college degree preferred 
  • Valid state driver’s license 
  • Possess the legal right to work in the United States 
  • Must be able to read, write, fluently speak, and understand the English language and in Caribbean bases, Spanish is preferred. 
  • Demonstrates above average qualities of leadership, initiative and judgment
  • Must perform job functions in variable weather conditions as well as environmental conditions. 
  • Must be able to lift bags weighing up to 75lbs. 
  • Ability to work rotating shifts including weekends, holidays and days off
  • College Degree preferred
  • Previous Public contact experience preferred


Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.


Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.


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