Envoy Air Inc.

Supervisor, Operations Control

Job Locations US-IL-Chicago
Customer Service Airport Operations
Position Type
Regular Full-Time
Location : Name
Chicago O'Hare International Airport


Who we are:


Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.


We offer:

  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to take your career to the next level
  • Comprehensive health and life benefits (subject to location)


How will you make an impact?  



  • Serves as the primary management control of aircraft gate planning and aircraft ramp movement.
  • Individuals have oversight of the gate planning and daily schedule integrity.
  • Communicate in a clear and effective manner all pertinent information to various work groups, vendors and levels of management. Ensuring local station requirements are met and support safety objectives.
  • Support and oversight of agents tasked with the weight and balance planning of each American Eagle branded flight.
  • Control the movement of aircraft in to and out of ramp/gate areas in a safe and efficient manner to achieve operational priorities for all carriers operating under the American Eagle brand along with other air carriers operating in Dallas/Fort Worth.
  • Coordinate with Air Traffic Control high values flights receive necessary priority without impact to airport surface movements, and making decisions regarding whether to hold or push a flight using all available tools and resources.
  • Assist management in the completion of additional administrative duties as needed.


Who are we looking for?



  • Minimum age: 18
  • High school diploma, GED, or International equivalent
  • Possess a valid, unexpired and unsuspended driver’s license
  • Ability to work a variety of rotating shifts including days, nights, weekends, holidays, and rotating days off
  • Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
  • Ability to use sound business judgment to resolve issues with internal and external customers by identifying the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
  • Ability to prioritize and execute with a sense of urgency and preciseness.
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc
  • Must be able to read, write, fluently speak, and understand the English language
  • Possess the legal right to work in the United States
  • Previous Air Traffic Control experience preferred
  • 2+ year's airline operational work experience, Including weight and balance planning preferred
  • Experience applying math principles for mathematical calculations preferred
  • Knowledge of company programs including Ascent Aris GM, GETNG, VantagePoint preferred



Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.



Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.


Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.




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