Envoy Air Inc.

Full-Time | Customer Service FIS Agent

Job Locations US-TX-Dallas - Fort Worth (DFW) Airport
Customer Service Airport Operations
Position Type
Regular Full-Time
Location : Name
Dallas/Fort Worth International Airport


Who we are:


Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

  • Amazing employee flight privileges within the American Airlines global network
  • Comprehensive health and life benefits (subject to location)


Pay Rate:  $15.15/hr


How will you make an impact?  



  • Create a positive experience for international connecting passengers by being the first to greet the passenger and providing a seamless recheck experience.
  • Assist and guide International passenger at the Recheck area.
  • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
  • Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
  • Listen to irate passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner.


Who are we looking for?



  • Must be 18 years of age or older
  • High School diploma or GED equivalent required
  • Must be able to communicate in a clear, polite, and friendly manner even with irate passengers
  • Must be comfortable working with computers and ability to learn new computer programs
  • A valid, unexpired and unsuspended state driver’s license may be required to work in some locations
  • Must be able to work rotating shifts including nights, weekends, holidays, and days off
  • Must be flexible to work additional hours with short notice when operationally necessary
  • Must be customer focused, detail oriented, and interested about the airline industry
  • Must be able to read, write, fluently speak, and understand the English language
  • Bilingual (Preferred)
  • Authorized to work in the United States without sponsorship

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.


Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.


Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.


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